GUEST A-Z GUIDE


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ADA Information

Kings Theatre provides ADA seating per request through Ticketmaster via www.ticketmaster.com or by phone at 1-800-745-3000.  Additionally, should there be any questions regarding ADA accommodations, included but not limited to ticketing, please contact us via email at Guestservices@kingstheatre.com or call our Box Office at 718 856-KING (5464).

Kings Theatre also offers the following accommodations for guests:

  • Sign Language Interpreting (requests should be made 2 weeks prior to the event date via (Guestservices@kingstheatre.com)
  • Captioning services (requests should be made 2 weeks prior to the event date via Guestservices@kingstheatre.com)
  • Induction Loop locations (1 at the box office, 1 at the inner lobby ADA height bar, 1 at the guest services center)
  • ADA Accessible restrooms (2) located off our inner lobby
  • ADA seating, per request via Ticketmaster or the venue

Please note, due to the historic renovation of Kings Theatre the Mezzanine level of the venue is not ADA accessible – unfortunately we do not have an elevator.

Address

Kings Theatre is located at 1027 Flatbush Avenue, Brooklyn, NY 11226.

Airports

Kings Theatre is approximately 10 miles from J.F.K. International Airport and approximately 15 miles from LaGuardia Airport.

Aisles

For safety, and as a courtesy to other guests, aisles must be kept clear at all times.  Please follow the directions of our Ushers and Security and refrain from standing in the aisles.  Dancing, lingering, etc. in the aisles will not be allowed for the safety of all Guests.

Alcohol Serving and Consumption

Kings Theatre and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect Guests and the community from alcohol-related incidents.  Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol.  It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

•    Kings Theatre reserves the right to deny entry to guests who appear to be impaired.

•    Alcoholic beverages will not be served in containers larger than 24 ounces.

•    There shall be a maximum limit of two alcoholic beverages sold to each Guest, per   purchase, per valid ID.

•    All Guests who appear to be younger than the age of thirty (30) will be asked to show positive identification prior to being served alcoholic beverages.

•    Acceptable forms of valid United States identification are: Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo, Canadian Driver’s License and Mexican Consular Card.

•    Kings Theatre reserves the right to eject anyone under the age of twenty-one (21) who is observed to be in possession of, or consuming alcohol on the premises. These individuals may also be subject to NYPD prosecution.

•    Kings Theatre and its food and beverage concessionaires will implement ongoing
responsible alcohol management T.E.A.M (Techniques for Effective Alcohol Management) training sessions for its serving staff.

•    Guests must discard alcoholic beverages prior to exiting the building.
Alcohol Service Discontinuation

The sale and service of all alcoholic beverages will cease at specific times during events, in accordance with the following:

•    Concert: approximately one-half-hour prior to the end of the performance.

•    Theatre Performances and Family Shows: approximately after intermission concludes.  

Alcohol service can also be discontinued at the discretion of management.

Please note, due to NYC law- service of alcohol will begin after 12 pm on Sundays, specifically.

Animals

Animals are not allowed in the Kings Theatre; however, an exception is made for leashed, harnessed, and housebroken Service Animals.  Be advised Kings Theatre reserves the right to exclude Service Animals which act in “out of control” manners.  If a patron plans on bringing a service animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

Assistive Listening Devices

Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Service Usher, Supervisor or visit the Guest Services Center upon your arrival to arrange for the use of an Assistive Listening Device.  You will be required to leave valid identification such as a driver's license as collateral, which will be returned upon return of the device in the same condition. There is no charge for this service.

ATM’s

Kings Theatre does not have an ATM inside the building. We do accept credit cards at all of our beverage and merchandise locations.

Baby Changing Tables

Baby changing tables are located in select family restrooms.

Baby Bags/Bottles/Formula

Baby bags, plastic bottles, and formula are permitted into the building. Should the bag become an obstruction due to its size, guests may be asked to check the bag in to the Guest Services Center.

Bags/Backpacks/Large Bags/Suitcases

Bags must be 18”x14”x9” or smaller to be permitted into the building. Oversized bags, i.e. backpacks, suitcases, beach bags, etc. will be prohibited from entry into the Theatre.

Backstage/Event Level

Guests who are seeking access backstage and may do so only with the proper credential.  Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Binoculars

Guests are welcome to bring their personal binoculars for most events at Kings Theatre.

Booster Seats

The Kings Theatre does not provide Booster Seats at any performance.  Guests are welcome to bring their own booster seat granted it does not disturb or obstruct other guests’ line of sight.

Box Office

The Kings Theatre Box Office is located directly next to the Theatre and is open Monday through Saturday, 12PM to 5:30PM. Closed Sundays. Tickets and information for events can be found online by clicking on Events and Tickets. To purchase tickets, visit Ticketmaster.com, call 1-800-745-3000, visit the Kings Theatre Box Office or any Ticketmaster outlet. Please note, the Box Office will open 60 minutes prior to the advertised start time each event, and will close approximately 30 to 60 minutes after the performance has begun. After that time, the Box Office will not be available to assist with will call or ticketing issues.

Cameras/Photography

Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted inside Kings Theatre at any time.  Video recording devices, audio recording devices, monopods, bipods and tripods are also not permitted.  Video recording on any device and/or flash photography is prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.

Cancelled/Postponed Events

In the rare event that a Kings Theatre event is cancelled or postponed, please visit the specific event page or KingsTheatre.com or GuestServices@KingsTheatre.com for more information.

Captioning Service

Kings Theatre offers convenient and easy access to captioning services for select events. When captioning is available, the Theatre announcements and emergency announcements made on the Public Address System will be captioned.  This mobile based system allows any guest with a Smart Phone or tablet to view real time announcements broadcasted in the Theatre on their phone/tablet. If you have the need for captioning services, please contact us via GuestServices@KingsTheatre.com at least one week prior to the event with your request.

Child Admissions

For the majority of events, children up to 34” in height may enter Theatre free of charge, but must share a seat with an accompanying ticketed adult. Any child that does not meet this height requirement will require a ticket to enter the Theatre and must occupy their ticketed seat only.  Each parent/ guardian may have only (1) child below 34” enter with them free of charge. Please note that some shows (especially those intended for children) may have a different policy and may require all guests to have a ticket regardless of age.

Coat Check

Kings Theatre does not provide an area to check coats or personal belongings.  Kings Theatre is not responsible for any property that is lost, stolen, or damaged.

Code of Conduct

Kings Theatre is committed to creating a safe, comfortable and enjoyable entertainment experience.  Guests have a right to expect an environment where:

•    Guests will be treated in a consistent, professional and courteous manner by all venue  personnel.

•    Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired or underage guest will be handled in a prompt and safe manner.

•    Guests will sit only in their ticketed seats and must show their tickets when requested.

•    Guests who engage in fighting, throwing objects or attempt to enter areas not ticketed for will be immediately ejected from the venue.

•    Guests will not be permitted to smoke in the Theatre at any time. The Theatre enforces a ‘no re-entry policy’.

•    Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.

•    Guests will be required to wear a shirt, shoes and lower garments at all times for their own safety.  Kings Theatre management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.

•    Guests will be responsible for their own good time by reporting inappropriate behavior.

•    Your ticket is a revocable license for the event attended and is subject to the full terms found at Ticketmaster.com.  Management reserves the right to revoke this license without refund for non-compliance with Ticketmaster and Kings Theatre terms and policies.

Theatre staff may intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest security guard, or guest services staff member.  Guests who choose not to adhere to these provisions will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution.  

Compliments, Comments, Concerns

During an event, guests are recommended to express any compliments, comments, or concerns at our Guest Services Center, located off the Grand Lobby or with any Guest Services employee.  After an event, please email GuestServices@KingsTheatre.com to give feedback.

Concessions

Spectrum Concessions proudly offers a wide variety of snacks and freshly prepared offerings including: assorted candies, chips, in house roasted assorted nuts, locally made popcorn, fresh baked cookies, turkey club wraps, southwest chicken Caesar wraps, fresh backed soft pretzel sticks with a side of Bavarian mustard, fresh fruit and cheese plates, roasted sweet Italian sausages on a fresh baked roll, and more. These items are available at the bars for the majority of all our events.  

No outside food or beverages (including water) will be allowed into the Theatre.  No empty containers will be allowed into the venue.

Contact

Kings Theatre Guest Services welcomes all feedback, questions, and concerns from our Guests. To contact us via e-mail, use GuestServices@KingsTheatre.com .  Most e-mails will receive a return reply within 48 hours.

Directions

Please visit our Directions and Parking page for assistance in traveling to the Kings Theatre.  We are located at 1027 Flatbush Avenue, Brooklyn, NY 11226.

Disturbances

All Guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest.  Ejected Guests will not receive a refund for their tickets and/or will not be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

•    Standing on chairs

•    Placing children on shoulders

•    Drunk and disorderly conduct

•    Fighting or challenging others to fight

•    Exposing private body parts

•    Interference with the event

•    Violation of Kings Theatre event policies

•    Violation of the local, state, and federal laws and statues

•    Igniting and display of flames, i.e. lighters / matches, in the venue

•    Attempting to enter the stage or backstage areas without permission

•    Throwing, discharging, or launching any objects including liquid substances

•    Willfully and maliciously disturbing another Guest / employee with loud and unreasonable noise

•    Using profanity and/or offensive words, which are likely to provoke a violent reaction from others including but not limited to employees, guests and performers

Door Opening

Door opening times for Kings Theatre will be 60 minutes prior to the performance beginning, but is subject to change dependent on the event.  Please reference the event page on KingsTheatre.com for specific information.

Dress Code

All guests in attendance are required to wear a shirt, shoes, and appropriate lower coverings at all times for their own safety.  Kings Theatre management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Drones

For the enjoyment of all guests, Kings Theatre does not allow the use of drones of any kind inside the building or on Kings Theatre property.  Thank you for your cooperation.

Elevators

Due to the historic restoration of Kings Theatre, we do not offer elevators for guest use.  To access the Mezzanine level, guest must utilize stairs.

Emergencies/Evacuations

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Kings Theatre.  In the case of an emergency, guests must comply with requests from venue staff regarding Theatre operations and emergency response procedures.

Employment Opportunities

For employment opportunities at Kings Theatre, please visit our Employment page at KingsTheatre.com/Jobs.

Entrances

Kings Theatre has one main entrance located beneath our marquee on Flatbush Avenue. 

Entry Inspections

All guests entering the Theatre are subject to security screening using walkthrough magnetometers and handheld metal detectors, visual inspection, and bag inspection conducted by Kings Theatre Security personnel. Security screenings are designed to detect prohibited items from entering the venue and ensure the safety of guests and employees. Guests who refuse this security screening will not be allowed to enter the venue. Should any guest have a physical condition that does not allow them to walk through a magnetometer (e.g. pregnancy or pacemaker), please notify our Security personnel.  

Facebook

Please visit our Kings Theatre page at Facebook.com/KingsTheatreBklyn.

Family Restrooms

Kings Theatre has family restrooms available on all levels of the Theatre.


Fire Arms

Kings Theatre does not allow firearms to be carried into the building, there will be no exceptions to this policy.

First Aid

Trained Emergency Medical Technicians (EMT) personnel are available to assist any guest at Kings Theatre for events.  First Aid is located at the Guest Services Center located on the main level, off the Grand Lobby.

In addition, Kings Theatre is equipped with an Automatic External Defibrillator (AED).  Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.

Flyers/Handouts/Product Samples

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Kings Theatre and/or its tenants.  The sampling and distribution of products/materials is prohibited inside and outside of the building.

Food and Beverages

Guests may not bring outside food and/or beverage items into the Theatre (including water).

Glass bottles or metal canisters are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the Theatre or return them to their vehicle. The Guest Services Center will not check-in or store any food or beverage items.  Guests with specific/special dietary needs due to medical conditions or religious requirements should contact GuestServices@KingsTheatre.com.

Food/Snack Offerings

Our concessionaire is proud to offer the following food and snack items on a per event basis:

Freshly Prepared Foods: baked cookies, roasted candied nuts (almonds, cashews, pecans), charcuterie, cheese plate, wraps (turkey/bacon, southwest chicken Caesar), soft pretzels and sweet Italian sausages

Snacks & Candies: M&M, Skittles, Twizzlers, Junior Mints, chips, popcorn and ice cream 

Note: dependent on the event, some food offerings may not be available.

General Admission (GA)

For select performances the General Admission area, located in front of the stage and in the ‘pit’ area, is standing room only and there are no seats.  Guests with GA tickets can enter the venue through a designated door at the main entrance of the Theatre.  Due to the small size of our GA area and location of our venue, guests are discouraged from lining-up early.  Doors will open at the same time for all Guests.  After entering the building, all Guests with GA tickets will receive a wristband to access the pit area.

Please note, stage diving, ‘moshing’ or any other unruly behavior will not be tolerated at Kings Theatre.

Group Info/Reservations

For information regarding Group Sales Ticketing please contact BoxOffice@KingsTheatre.com.

Levels of the Theatre

•    Orchestra (able to access GA)

•    Mezzanine

•    Basement (restrooms and bar)

Induction Loop

We are proud to offer three induction loop locations at Kings Theatre.  One is located at our Box Office, window #2.  The second is located at our third bar, located in our inner lobby.  The third is located at our Guest Services Center.  All locations display the induction loop identifier.

Lost Children/Guests

Lost children/Guests should be directed to the Guest Services Center, located off of the Grand Lobby. Guest Services employees will immediately notify a Supervisor that they have received a report of a lost or missing child, (referred to as a Code Adam), and the Supervisor in turn, will immediately notify the Security Command Center and all other Departments.  Parents looking for a lost child should contact the nearest Guest Services Staff Member or Security Officer.  For safety reasons, Kings Theatre is unable to make in-Theatre announcements for lost children or guests.

Lost and Found

All lost and found items are taken to Guest Services Centers during events, located off the Grand Lobby. During an event, guests should visit the Guest Services Center to inquire about lost items.  After an event, please contact LostandFound@KingsTheatre.com with a description of the item and the date the item was lost.  Kings Theatre management assumes no responsibility for items lost or stolen.

Lost/Stolen Tickets

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Meet and Greets

Kings Theatre does not process meet and greet requests.  Please contact the individual artist or production through their website.

Merchandise

Merchandise offerings inside Kings Theatre will be determined on a per event basis.

Method of Payment

Cash
Visa, MasterCard, American Express, Discover
Checks are not accepted

Nursing Mothers

A mother may nurse her child in areas of the Theatre where she is comfortable, including our lockable family restrooms accessible via the inner lobby and also on our basement level.

Parking

There is a large municipal parking lot located immediately behind the Kings Theatre, between Flatbush Avenue and Bedford Avenue, between Tilden and Beverley Rd.  This lot is free and open to ticketholders on a first-come-first-served basis; subject to availability.

The Kings Theatre is not responsible for any parking tickets, vandalism, etc., while parking for an event or otherwise.

Premium Seats

Kings Theatre offers a variety of Premium Seat packages. Please visit our ‘Premium Seats’ link on our website. 

Presale Opportunities

Join the Kings Theatre email list and receive exclusive presale codes for your favorite events.  

Prohibited Items

The following is a partial list of prohibited items that are not permitted inside the venue. Kings Theatre Management reserves the right to prohibit other items as deemed necessary.

Audio/Video Recording Devices
Poles/ Signs Affixed to Poles
Tripods/Monopods
Outside Food or Beverage
Laser Pointers
Alcohol
Illegal Drugs/Substances
Oversized bags or backpacks
Noise Making Devices
Beach Balls or Projectiles
Fireworks
Skateboards/ Rollerblades/ Scooters
Flashlights
Cans or Bottles
Optical Illusions
Signs, flags, banners
Laptops and Tablet
Pets (other than Service Animals)
Balloons
Masks
Unapproved Pamphlets, Handouts, Ads
Coolers or Ice Chests
Patrons without shoes or shirts or lower coverings
Glass/Metal/Plastic Containers
Flowers unless allowed by Tour Production
Hydration Packs
Hula Hoops
Glow Sticks

Selfie Sticks
Signs, posters or garments with explicit language, profanity, or derogatory characterization directed toward any person.

Public Transportation

The Kings Theatre is located at 1027 Flatbush Avenue, between Tilden & Beverley in the Flatbush neighborhood of Brooklyn. For detailed public transportation directions, please visit MTA.info.

Please also visit the ‘ Directions and Parking’ link on our website.

Re-Entry

Kings Theatre has a "No Re-Entry" policy for all events.

Recording Devices

Guests may not bring audio or video recording devices into the theatre. These devices include, but are not limited to, video cameras/camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises or left with the Guest Services Center during the event.

Restrooms

Kings Theatre has ample restrooms for all guests located on the basement level (use of stairs is needed for access) of the Theatre for all Orchestra guests and restroom on the Mezzanine Level. We also offer family restrooms off of the lobby level which are ADA accessible. 

Seat Size

Seats at Kings Theatre vary in size. Seats are between approximately 18” to 22” in width.

Security Screening

For safety purposes, all guests entering Kings Theatre will be scanned and have their belongings searched.  The use of walkthrough magnetometers, handheld metal detectors and bag checks are employed to achieve a standard level of safety.  Kings Theatre reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items.  Any guest who declines to be security screened by these methods may be denied entry or ejected from Kings Theatre.

See Something Say Something

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities.  If you see something, say something!  To report suspicious activity, see the nearest Usher or Security Officer, or call 1-877-A-THREAT (1-877-284-7328).

Signs/Banners/Posters/Flags

Signs, banners, poster and flags will not be allowed into Kings Theatre for any event, unless otherwise stated.

Smoking/Non-Smoking Environment

Smoking is not permitted in the Theatre at any time.  Additionally, electronic smoking devices are not permitted to be used inside the building.  Kings Theatre will have an outdoor smoking area which will be available for use only after ingress is substantially complete.  Please visit the main entrance for assistance to the smoking area.

Special Events

Kings Theatre Events Department can assist in planning and hosting private events.  For more information, please contact Kings Theatre booking department via email meredithrothstein@theambassadors.com 

Spectrum

Spectrum is a premier concessionaire and is proud to be a part of the Kings Theatre.  Along with Kings Theatre, Spectrum operates in over two dozen venues across the country.  It is Spectrums’ passion for arts and entertainment that allows them to know exactly what is needed to meld the concession needs of our Guests without taking away from the magic of the arts.  Spectrum’s goal is to enhance the Guests experience while enjoying the entertainment at the Kings Theatre.

Standing Policy

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat.  Standing in aisles, and on chairs is strictly prohibited.

Strollers

Guests are encouraged not to bring strollers to the Theatre if possible. Strollers are not permitted in the seating sections of the arena due to potential safety hazards, however; strollers may be checked into our Guest Services Center, located off the Grand Lobby.

Tickets

Please contact Ticketmaster at 1-800-745-3000 for information regarding ticket pricing and availability. Please note Kings Theatre only recognizes Ticketmaster as our ticketing agent. We strongly discourage purchasing tickets from any third party vendor. 

Ticketmaster account holders who are unable to print tickets prior to entering the event can visit the Box Office for further assistance.  The Box Office will not print tickets for guests who purchased through a third party ticketing vendor.

Original ticket purchasers with Print-at-Home tickets should print their tickets prior to entering Kings Theatre. We are unable to scan your phone to allow entry, with this type of ticket. If you are not the original ticket purchaser, Kings Theatre will not print your tickets on premises. Please make alternate arrangements to print your tickets prior to entering venue. Ticketmaster mobile tickets (QR Code) are an exception to this and can be scanned at the entrance. 

Please note: Tickets will be available at the box office on the first day of the public on sale.

Ticket Resale

To avoid issues with counterfeit, stolen or voided tickets, guests should make all ticketing purchases through authorized outlets only.  Kings Theatre will not be responsible for validating tickets that were not purchased through an authorized outlet.

Water/Drinking Fountains

We have two historically preserved water/drinking fountains are located in the Grand Lobby.

Will Call

Will call will be available for pick up at the Box Office, located directly next to the main entrance of Kings Theatre.  Kings Theatre Box Office will not accept third party will call.  Please note the box office closes approximately 30 minutes to 1 hour after the performance has begun and will not be available to handle will call or ticketing issues.