box-office-and-ticketing

BOX OFFICE HOURS + LOCATION 
Our Box Office is located directly next to Kings Theatre (1027 Flatbush Avenue, Brookly NY) and is open Monday - Saturday 12pm - 5:30pm. On event days, the box office opens 60 minutes prior to the advertised start time and will close 30 - 60 minutes after the performance has started. Our box office accepts cash, American Express, Visa, Mastercard, and Discover for payment. 

Tickets for Kings Theatre events are available for purchase via our website at kingstheatre.com or Ticketmaster.com. We encourage you to download the Ticketmaster App which allows you to purchase, view, use, transfer, and manage your tickets.  

Please contact Ticketmaster at 1-800-745-3000 for information regarding ticket pricing and availability. Ticketmaster account holders who are unable to print tickets prior to entering the event can visit the Box Office for further assistance. The Box Office will not print tickets for guests who purchased through a third-party ticketing vendor. Please note: Tickets will be available at the box office on the first day of public sale. 

For lost tickets, guests must contact their point of purchase.  
 
TICKET RESALE
To avoid issues with counterfeit, stolen, or voided tickets, guests should make all ticketing purchases through our authorized ticketing platform, Ticketmaster. Kings Theatre will not be responsible for validating tickets that were not purchased through an authorized outlet.  
 
WILL CALL
Will Call tickets are available for pick up at the Box Office starting 60 minutes prior to the advertised show time. Kings Theatre Box Office will not accept third party will call. Please note the box office closes approximately 30 minutes to 1 hour after the performance has begun. 

REFUND POLICY
All ticket sales are final, and event details including lineup and start time are subject to change without notice. In the event of a canceled event, all ticket holders will be refunded.  

PREMIUM EXPERIENCES
Kings Theatre offers two Premium Experience opportunities including Premium Seating and Speakeasy Upgrade program. Learn more and submit your request here. 

on-site experience

ACCESSIBILITY & ADA INFO
Accessible Seating for eligible patrons can be secured by contacting our Box Office at 718-856-5464 or emailing [email protected] 

Accessible restrooms are located off the Lobby area located on the main Orchestra level.  

Due to the historic nature of Kings Theatre, we do not have elevators anywhere inside of the venue. To access the Mezzanine level, guests must utilize stairs. 

Assistive Listening Devices are available for deaf and hard-of-hearing patrons at no charge. Please see a Guest Service Usher, Supervisor or visit the Guest Services Center upon your arrival to arrange for the use of an Assistive Listening Device. 

Captioning Services are available for select events. When captioning is available, venue announcements and emergency announcements made on the Public Address System will be captioned. This mobile-based system allows any guest with a Smart Phone or tablet to view real-time announcements broadcasted in the venue on their phone/tablet. If you have the need for captioning services, please contact us at [email protected] at least one week prior to the event with your request. 

ALCOHOL SERVING & CONSUMPTION
For most events at Kings Theatre, alcoholic beverages are available for purchase to patrons ages 21 & up. Guests are required to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Kings Theatre reserves the right to eject anyone under the age of 21 who is observed to be in possession of, or consuming alcohol on the premises. Management reserves the right to deny entry to visibly impaired guests and may refuse the sale of alcohol to any guest. Any impaired guest causing a disturbance will be asked to leave the venue, without a refund. 

The sale and service of all alcoholic beverages will cease at specific times during events including approximately one-half hour prior to the end of a Concert performance and after Intermission during Theatrical and/or Family performances. Alcohol service can be discontinued at the discretion of management.  

Pursuant to NY State Law, we accept the following forms of identification for purchases of alcohol: Valid United States Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo, Canadian Driver’s License and Mexican Consular Card. 

ATM 
Kings Theatre does not have an ATM onsite; credit/debit cards are accepted at concessions. 

BAGS
Bags must be 18”x14”x9” or smaller to be permitted into the building. Oversized bags including hiking backpacks, suitcases, beach bags, etc. will be prohibited from entry into the Theatre. All bags will be thoroughly searched by our security team upon check in.

COAT CHECK
Coat check is available on a show-by-show basis. Please reference the Know Before You Go email that is sent to all ticket holders for information on coat check.

FOOD & BEVERAGE
Beverages and light snacks (popcorn, candy, brownies, etc.) are available for purchase during events. Outside food and beverages are not permitted inside of the theatre.  

RESTROOMS
Restrooms are located on the basement, orchestra, and mezzanine level. ADA restrooms are located on the Orchestra level off the main lobby. Family restrooms with changing tables are located on the basement level in addition to the ADA restrooms located on the Orchestra level.  

SECURITY
All patrons are subject to security screening using walk-through magnetometers and handheld metal detectors, visual inspection, and bag inspection. Guests who refuse this security screening will not be allowed to enter the venue. Should any guest have a physical condition that does not allow them to walk through a magnetometer (e.g., pregnancy, pacemaker, etc.), please notify Security personnel upon arrival. 

MERCH
Artist merchandise is available for purchase during select events.  

prohibited-items

The following items are not permitted inside of Kings Theatre: Audio Recording Devices; Weapons/Firearms/Knives; Laser Pointers /Glowsticks; Pepper Spray/Mace; Video Cameras; Monopods/Tripods/Selfie Sticks; Professional Cameras (those including telephoto or zoom lenses); Outside Food or Beverages; Oversized Backpacks and/or Bags; Projectiles (Beach Balls, Balloons, Hula Hoops); Skateboards/Rollerblades/Scooters; Signs/Flags/Banners; Flashlights; Glass/Metal/Plastic Containers.  

heath_safety

Updated as of 5/12/22 

As public health conditions and the State’s guidance for performing arts and live entertainment change, Kings Theatre will remain flexible and adapt to applicable health protocols, such as face coverings, health screening, enhanced air filtration and ventilation, and rigorous cleaning and disinfection. 

Per current government guidelines for attending indoor events effective March 7, 2022, guests are no longer required to show proof of COVID-19 vaccination to attend events at Kings Theatre. Face masks are recommended, but not required, for all attendees. 

Certain events may require additional safety protocols including proof of COVID-19 vaccination or mandatory mask requirements. Visit the specific event on our calendar for information. Ticket holders should also refer to the protocols set forth in pre-show email communications from Kings Theatre. 

Please note that government mandates and all venue protocols are subject to change. Check back for updates. 

other-faq

ADDRESS
Kings Theatre is located at 1027 Flatbush Avenue, Brooklyn NY 11226. Directions are available here. 

ANIMALS
Animals are not permitted in the Kings Theatre; however, an exception is made for leashed, harnessed, and housebroken Service Animals. If a patron requires a service animal, we encourage you to contact us as early as possible for potential seating relocation purposes. 

CANCELED/POSTPONED EVENTS
If an event is canceled or postponed, all ticket holders will be notified via email as soon as possible. Please visit the specific event page or contact [email protected] for updated information. 

CAMERAS & PHOTOGRAPHY
Video cameras, monopods, tripods, selfie sticks, audio recording devices, and professional cameras including telephoto or zoom lenses are not permitted inside of the venue. 

CHILDREN & FAMILIES 
For most events, children 12 months or younger may enter Kings Theatre free of charge but must share a seat with an accompanying ticketed adult. Any child that does not meet this age requirement will require a ticket to enter the Theatre and must occupy their ticketed seat only. Each parent/guardian may have only (1) child 12 months or younger to enter with them free of charge. Some shows (especially those intended for children) may have a different policy and require children 12 months and younger to have a purchased ticket. Please refer to the event calendar for more information. Kings Theatre does not provide booster seats for any performance.  

Guests are encouraged not to bring strollers if possible. Strollers are not permitted in the seating sections of the venue. Stroller parking may be available for select performances.  

Baby bags, plastic bottles, and formula are permitted into the building. Should the bag become an obstruction due to its size, guests may be asked to check the bag with our Guest Services Center. 

FIRST AID
Emergency Medical Technicians (EMT) personnel are available on-site to assist guests during events. 

GUEST CONDUCT
Kings Theatre is committed to creating a safe, comfortable and enjoyable entertainment experience for all guests and staff. 

- Guests using offensive language or engaging in disorderly conduct may be ejected from the venue. 

- Guests will consume alcoholic beverages in a responsible manner. 

- Guests will sit only in their ticketed seats and will not occupy areas for which they do not possess a valid ticket. 

- Guests who engage in fighting, throwing objects, or attempting to enter areas not ticketed for will be immediately ejected from the venue. 

- Guests will not be permitted to smoke in the theatre at any time. The theatre enforces a no re-entry policy. 

- Guests will comply with requests from venue staff regarding COVID protocols, facility operations, and emergency response procedures. 

- Your ticket is a revocable license for the event attended and is subject to the full terms found at ticketmaster.com. Management reserves the right to revoke this license without refund for non-compliance with Ticketmaster and Kings Theatre terms and policies. 

- Theatre staff may intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest security guard, or guest services staff member. Guests who do not adhere to these provisions will be subject to ejection without a refund. 

GENERAL ADMISSION EVENTS
For select performances, the General Admission area is located directly in front of the stage and offers standing room only, there are no seats. Due to the small size of our GA area and the location of our venue, guests are discouraged from lining up early. Doors will open at the same time for all Guests. After entering the building, all Guests with GA tickets will receive a wristband to access the General Admission pit area. Stage diving, moshing or any other unruly behavior will not be tolerated. 

LOST & FOUND
Lost & Found is in the Guest Services Center located off the lobby on the Orchestra level. During an event, guests should visit Guest Services to inquire about lost items. After an event, please contact is at [email protected] with a description of the item and the date the item was lost. 

PRESS & MEDIA REQUESTS
Members of official media outlets may request press credentials prior to events by contacting [email protected]. Approvals are given on a case-by-case basis.  

RE-ENTRY
Re-entry is not permitted.  

SMOKING
Smoking is not permitted in the Theatre at any time. Additionally, electronic smoking devices are not permitted to be used inside the building. There is an outdoor smoking area that is available for use only after entry is complete. Please visit the main entrance for assistance locating the smoking area. 

STANDING POLICY
Guests are allowed to stand during a fully seated event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles and on chairs is prohibited. 

TRANSPORTATION & PARKING
There is limited street parking available in the area surrounding Kings Theatre. As of May 2022, the parking lot located immediately behind Kings Theatre is under temporary construction and is no longer available for patron use. We strongly encourage patrons to take public transportation or Taxi/Uber/Lyft when visiting Kings Theatre. Visit the MTA site for directions.  

Please contact [email protected] with questions. 

A map of Kings Theatre in Flatbush